QUALITY
We never forget that clients are our very reason for being, without them we just don't exist.
It's not the only reason why we seek to exceed your expectations, we want you to recommend us to others too!
We are advocates of excellence and our complete focus and priority is to ensure client satisfaction.
Our modus operandi is to work alongside you and become fully conversant with your requirements and expectations. By being clear on your objectives and the measures for success we develop strategies to exceed expectations for the immediate and long term success on your organisation.
You will find every moment of contact with us professional, courteous and fulfilling. We’ll always challenge the, Status Quo', but never in a way that would leave you in any doubt of the programme quality we provide.
As a company with complete integrity we hold £10 million of public liability insurance. In addition we have £5 million professional indemnity and £5 million employer’s liability cover. In all of the years that we’ve been in business there has never been a claim made.
OUTSTANDING BUSINESS CONSULTING
TESTIMONIALS
" I have known Janet and Julian for over eight years, since they won a tender for our retail operator audit programmes.
These continue to run successfully for our Toyota and Lexus Centres and include a full quarterly site audit including customer parking, used cars, demonstrators, merchandising & POS and showroom dressing.
The professionalism and attention to detail as well as the sharing of best practice, mean that our retailers offer the very best automotive customer experience.
This has been proven year after year via surveys such as Auto Express 'Driver Power' and JD Power which both show Toyota and Lexus as being extremely focused on customer service.
I am sure that 'Grow Consult' will take up the legacy of success developed by 'Retail Active' and I would have no hesitation in recommending
both Janet and Julian as appropriate business partners"
Iain McCall | Network Development | Lexus & Toyota
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